Sales Manager/Fayeteville

Permanent

The Chef Agency

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JOB DUTIES AND RESPONSIBILITIES  

  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience  
  • Manage business travel accounts to maximize business potential  
  • Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals  
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system  
  • Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business  
  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions  
  • Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS  
  • Details BEOs with client for groups with meeting space and distributes with appropriate staff. 
  • Conduct pre- and post-conference meetings when it is agreeable with the client  
  • Attends property specific receptions to generate leads and interact with customers  
  • Organize and execute local area blitzes  
  • Implement special promotions relating to sales segment  
  • Establishes relationships with local businesses and organizations and is an active member in local industry associations  
  • Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes  
  • Consistently meet or exceed sales goals including predetermined revenue and sales activity  
  • Other duties as assigned  

 

EDUCATION AND EXPERIENCE 

  • High School Diploma/GED. Bachelor’s Degree preferred 
  • Prior sales experience preferred 

 

KNOWLEDGE, SKILLS AND ABILITIES 

  • Strong analytical skills relative to impact on hotel revenues  
  • Ability to communicate effectively verbally and in writing  
  • Strong understanding of revenue management principles  
  • Ability to use reservation and revenue management systems to develop pricing and sales recommendations  
  • Experience with Delphi.fdc preferred

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