Manager of People and Culture

Permanent

The Chef Agency

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Relo available

JOB DUTIES AND RESPONSIBILITIES  

  • Business Partner to operations, providing people and culture (HR) guidance in relation to talent management, company policies, procedures, and an overall resource to support the associates employment experience. 
  • Involved in property’s overall compensation and wage strategy, completing wage surveys, audits and proposing adjustments to GM/ MD/ RHRD where needed 
  • Coordinates recruiting efforts for property by building awareness of the talent within the community and university, posting positions, and screening applicants for brand and position fit.   
  • Process applications, hires, and pre-employment screening in HRIS and ATS systems  
  • Facilitates new hire orientation, onboarding, and training programs  
  • Maintains basic employment information in HR information system, including scanning of employment documents into electronic personnel files within the HRIS 
  • Answers HR line and routes calls accordingly 
  • Processes employee separations and answers employment inquiries including state unemployment claims for the property 
  • Supports leaders in navigating employee relations and corrective action situations 
  • Communicates delicate human resources concerns and incidents involving leadership to regional people and culture leadership   
  • Maintain knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. 
  • Serve as a policy expert to assist Operations management in adherence of company policies, processes and practices. 
  • Is in the know of culture concerns and brings them to the attention of the appropriate party and/or regional people and culture leadership  
  • Coordinates recognition programs including reminders, award ordering, and celebratory announcements 
  • Administers company recognition and engagement programs to include Extra Credit, Referral Program, Quarterly Service Awards Program, and/or any other company implemented program  
  • Assists with ensuring compliance posters are in employee areas, timeclock is assessible, and breakroom/employee areas exude Graduate brand and culture 
  • Assists and is the liaison to company benefit and perk programs  
  • Consistently tracks brand and compliance training through the LMS and other company established training programs, communicates training gaps and accomplishments 
  • Assists and supports associates in navigating and locating appropriate employment resource and/or contact 
  • Provides assistance to all people and culture projects as needed by GM and/or Regional people and culture leadership. 
  • Takes on special brand assignments and mentorship of new Culture Champions as needed  
  • Other duties as assigned 

EDUCATION AND EXPERIENCE 

  • Degree in hospitality, human resources or business administration preferred  
  • Over 1-year in Culture Champion and/or HR related position in hospitality 
  • Proven Experience navigating community and employee relations  
  • High proficiency with Microsoft Office including Outlook, Excel, PowerPoint and Word 

KNOWLEDGE, SKILLS AND ABILITIES 

  • Knowledge, understanding, and comfort training others, facilitating programs/presentations, and public speaking internally and externally 
  • Strong customer service and interpersonal communication skills 
  • “Hands-on” approach to projects and initiatives  
  • Ability to maintain strict confidentiality and has proven trust by others at all levels of the organization  
  • Positive presence and command skills 
  • Managerial courage and proven ability to partner and support leadership  

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